Questio Financial Services Limited. For data protection purposes we are the ‘data controller’ of the personal data that you give us.
Our contact details are
Our Commitment to You
We are committed to protecting your privacy and to complying with the data protection /GDPR laws in the UK. In consequence, we collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service.
What is the purpose and legal basis for us to collect and process your personal data?
The main purpose is to identify our customers to enable us to deliver to you the services that you buy from us and to provide you with any follow-up that is required. We also have to retain records of all our transactions for tax and accounting reasons.
In addition, as long as you freely give us your consent, we will send you by post/email/text, newsletters and information concerning our products and activities including special offers and details of new services.
What personal data will be collected and processed?
Depending on the type of transaction you enter into, this may include your name, address, telephone number, and email address.
Who will receive your personal data?
We will receive your personal data on our website which is kept on a secure server in the UK where all personal data is encrypted.
We do not give anyone else access to personal data unless we are required to by law or the access is for our own team performing their services for our website, all of whom are subject to confidentiality obligations. If we wish to process your personal data for purposes other than those specified in this notice, we will notify you with relevant information and, if necessary, seek your consent.
How long will we keep your personal data?
We need to keep customer details for at least 6 full tax years under the UK tax laws. After that, until you ask us in writing to delete your personal data, we will keep it to enable us to contact you as mentioned earlier in this notice.
Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
The Business Centre, 2 Catterdown Road, Plymouth, PL4 0EG